Privacy Policy

There are various forms on our site that require you to enter your email address and other personally identifying information.

Privacy Notice

1. Who is responsible for managing my information?

Pinelog Ltd and all websites and brochures operated and/or produced in relation to Pinelog Limited are owned and maintained by: 

Pinelog Limited
Riverside Business Park
Bakewell  DE45 1GS

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data. 

We (Pinelog Ltd) are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect?

If you choose to make an enquiry about our products we will collect details that you provide in relation to that enquiry. Information held is likely to include your name, contact details, information about any orders placed and any additional information we may need to help meet your specific requirements.

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

  • to enable us to provide product information, technical details or a quotation
  • to enable us to process any orders placed
  • to enable us to tell you about our other products and services we think may be of interest to you
  • to enable us to manage aftersales or technical queries

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:- 

Performance of a Contract 

If you place an order with Pinelog Limited we will use the details that you give to process your order and supply your building to you.  This information is likely to include your name, contact details and any additional information we may need to help meet your specific requirements. 

If you do not provide us with the information set out in this paragraph, then we may not be able to fulfill your order. 

Legitimate Interest 

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.  
The above is done on the basis that it is in the legitimate interest of our company.


By using our website you consent to the collection and use of your personal information in the manner set out above. If we change or modify our privacy policy we shall post these changes on this page.

Legal Obligation 

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with?

We will not share your information with any third parties.  However we may disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

6. How do you manage my information?

We will manage your information in line with best practice and the Data Protection Act.  

7. Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information, then please contact us by:

  •    Email: [email protected]
  •    Post: Pinelog Limited, Riverside Business Park, Bakewell DE45 1GS
  •    Telephone: 01629 814481

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes, to meet legal requirements or where building warranties apply. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights 

You have the right to ask us at any time:

  • to confirm whether we hold any of your personal data
  • to send you a copy of any personal data that we hold about you
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so
  • to stop processing your personal data, where we are required by law to do so
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision. 

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent. 

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below. 

Pinelog Limited
Riverside Business Park
Bakewell   DE45 1GS

Or by email to: [email protected]

10. Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies. 

11. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage. 

12. Who can I contact if I have queries about this privacy notice? 

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below. 

Pinelog Limited
Riverside Business Park
DE45 1GS

Email: [email protected]

Telephone: 01629 814481

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner:


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